TERMS AND CONDITIONS OF WWW.MERCAVICOLA.COM
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Effective Date: November 13, 2025
GENERAL INFORMATION
https://www.mercavicola.com is an online store operated by Mercavicola Institucional S.A.S, identified with Tax ID NIT 900.801.424-1, headquartered at Carrera 24 · 22A-63, Bogotá, Colombia.
By accessing, using, or registering on this website to purchase products, users acknowledge and accept these Terms and Conditions. Users also recognize that Mercavicola Institucional S.A.S. may modify or update these Terms and Conditions at any time without prior notice. In such cases, the updated information will be available on this website.
Products offered on this website will only be delivered within the city of Bogotá, to the address provided by the user, provided that Mercavicola Institucional S.A.S. has delivery coverage in the specified location, which will be confirmed during the checkout process.
This website is operated by Mercavicola Institucional S.A.S. Throughout the site, the terms “we,” “us,” and “our” refer to Mercavicola Institucional.
Mercavicola Institucional offers this website, including all information, tools, and services available on it, conditioned upon the user's acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree with all the terms and conditions, you should not access the website or use any services.
Any new features or tools added to the current store will also be subject to the Terms of Service.
Our store is hosted on Wix, which provides the online e-commerce platform that allows us to sell our products and services.
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SECTION 1 – ONLINE STORE TERMS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
You must not transmit worms, viruses, or destructive code.
Violation of any of these Terms will result in the immediate termination of your Services.
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SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:
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transmissions over various networks
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changes to conform and adapt to technical requirements of connecting networks or devices
Credit card information is always encrypted during transfer across networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
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SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.
This site may contain historical information, which is provided for reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update information.
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SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
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SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website.
These products may have limited quantities and are subject to return or exchange according to our Return Policy.
We reserve the right to:
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limit sales to any person, geographic region, or jurisdiction
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limit the quantities of products offered
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discontinue any product at any time
We do not guarantee that the quality of products, services, information, or other materials purchased will meet your expectations.
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SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order.
We may limit quantities purchased per person, household, or order, including orders placed using the same account, credit card, or billing/shipping address.
You agree to provide current, complete, and accurate purchase and account information.
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SECTION 6A – RETURN AND EXCHANGE POLICY
Because the products offered by Mercavicola Institucional S.A.S. are perishable foods requiring cold chain preservation, returns are managed under strict food safety and quality standards in compliance with Colombian regulations.
1. Time limit for return requests
Customers may request a return immediately or within the first twelve (12) hours after delivery.
After this period, returns will not be accepted unless Mercavicola Institucional S.A.S. decides otherwise as an exception.
2. Temperature and cold chain conditions
For a return to be accepted, the product must:
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have been kept under proper refrigeration or freezing conditions
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maintain a maximum temperature of 4°C (39°F) at inspection
If the temperature exceeds 4°C, the return will not be accepted due to food safety concerns.
3. Product and packaging condition
The product must:
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retain its original packaging, label, and product identification
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not have been manipulated, prepared, portioned, or mixed with other foods
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not show signs of improper handling or storage
Returns will not be accepted if:
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the product has been partially consumed without evidence of quality issues
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the claim is based solely on personal preference or taste
4. Valid reasons for returns
Valid return cases include:
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product in apparent poor condition
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incorrect product, presentation, or weight
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damaged packaging that compromises safety
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billing or order preparation errors
5. Return request procedure
Customers must contact us through official channels:
Email: info@mercavicola.com
Customer service lines or WhatsApp listed on the website.
Mercavicola may request:
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product photos
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packaging and label photos
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storage condition evidence
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order number or invoice copy
6. Response and resolution
If the return request is approved, Mercavicola may offer:
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Product replacement
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Store credit for future purchases
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Refund through the original payment method
If the issue is attributable to Mercavicola, the company will assume transportation and logistics costs.
7. Exceptions
According to Colombian consumer protection law, the right of withdrawal does not apply to perishable goods, such as meat and other food products.
Therefore:
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The 5-day withdrawal right does not apply to products sold on www.mercavicola.com.
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SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
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SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation:
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to maintain any comments in confidence;
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to pay compensation for any comments; or
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to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous, unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
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SECTION 9 – PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy, please refer to the corresponding section on our website.
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SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
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SECTION 11 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service, any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
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SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, unless expressly stated otherwise by us, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Mercavicola Institucional S.A.S., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall
SECTION 13 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mercavicola Institucional S.A.S. and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
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SECTION 14 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any remaining provisions.
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SECTION 15 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our services (or any part thereof).
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SECTION 16 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
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SECTION 17 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Colombia.
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SECTION 18 – CHANGES TO TERMS
We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates on our website.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
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SECTION 19 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: